Privacy Policy

«AM Monitor» (“AM Monitor,” or “we,” “our,” or “us”) and its affiliates is a telematics and IoT solutions developer. We are committed to protecting your privacy. This Privacy Policy explains how we collect, process, and protect your personal data when you contact us or use one of our services.

 

This Privacy Policy applies to websites (https://am-monitor.com including all their subdomains), as well as our offline, online, and hybrid events, products and services owned or controlled by AM Monitor and its affiliates, including but not limited to Wialon Local and the associated apps (“App”), sales and/or marketing activities, (collectively referred to as our “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, processing, and use of your personal data as described in this Privacy Policy.

 

We collect, store, and use personal data in compliance with the European Union General Data Protection Regulation (GDPR) No. 2016/679 and other applicable laws.

 

Personal data that we collect from you

 

We collect personal data about you in a variety of ways. Sometimes we collect personal data automatically when you interact with the Services, and sometimes we collect the personal data directly from you. 

 

 

Personal data that you provide to us directly:

• First and last name;
• Business/company name;
• Company financial information;
• Payment information;
• Job title;
• ID (for limited purposes);
• Year of birth;
• Gender;
• Email address;
• Phone number;
• Password or passcode;
• Place of residence and associated location information.

 

 

Personal data that we collect automatically:

 

 

Location Information:

• IP address;
• Time zone;

 

 

Device Information:

• Device model;
• Unique device identifiers;
• Information about the operating system and its version;
• Mobile operator and network information;
• Device storage information;
• Version of your device system.

 

 

Data about your use of the Services includes, among others:

• Frequency of use;
• Areas and features of the Services you access, visit or use;
• Engagement with particular features;
• Responses you voluntarily provide in surveys delivered through our Services, associated with your account ID.
• Referral information: the URL of the first page you visited on our site, including advertising identifiers such as `gclid` (Google Ads) and `fbclid` (Meta Ads).  

 

 

We collect this only after you have accepted analytics / marketing cookies.

 

 

For what purposes, on what grounds we process your personal data

 

 

The Company may use personal data for the following purposes:

• To provide and maintain our Services, including monitoring the usage of our Services.
• To manage your account: to manage your registration as a user of the Services. The personal data you provide can give you access to different functionalities of the Services that are available to you as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Services.
• To provide you with special offers, news, educational materials and general information about other goods, services and events we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
• To contact you: by email, through telephone calls, or other equivalent forms of electronic communication, such as a mobile application's push notifications or optional survey invitations regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To manage your requests: to attend and manage your requests to us.
• For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and user experience, including analysing optional survey feedback.

 

 

We will process your personal data based on one or more of the following legal bases depending on which features of the Services you use:

• Your consent. For example, on the registration screen when you give us permission to process your personal data;
• Legitimate interest. We may process your personal data in relation to our interests in providing the Services to you, our commercial interest;
• To fulfill our contractual obligations to you in order to provide the Services to you;
• Legal obligation. We may be obligated to process some of your personal data to comply with applicable laws and regulations.

 

 

How long do we keep your personal data?

 

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, and contractual obligations. The retention period may vary depending on the type of data and applicable legal requirements.

 

 

Once the retention period expires, we will either delete or anonymize your data in accordance with our internal policies and applicable laws.

 

 

Your privacy rights

• The right to access the personal data AM Monitor holds about you. You have a right to request information about what personal data we process about you.
• The right to data portability. You have a right to access all your personal data, and receive a copy of it, including in a structured, commonly used and machine-readable format.
• The right to correct any personal data we hold about you if it is inaccurate or incomplete. If you believe that your personal data is inaccurate, you have a right to contact us and ask us to correct such personal data.
• The right to erase your personal data. You may ask us to erase your personal data if you withdraw your consent to processing when you believe such processing is unlawful. Please be aware that erasing some personal data may affect your experience using certain features of the Services that rely on historical data.
• The right to restrict (i.e., prevent) the processing of your personal data.
• The right to object to AM Monitor using your personal data for particular purposes. In certain circumstances we may not be able to stop using your personal data, if that is the case, we’ll let you know why.
• The right to withdraw consent. If we process your data based on your consent, you have the right to withdraw your consent at any time. If you would like to exercise your right to withdraw your consent, please contact us.

 

 

 

 

 

We will respond to your request without undue delay and, in any case, within one month of receipt.

 

If necessary, taking into account the complexity or number of requests, this period may be extended by up to two additional months. In such case, we will inform you within the first month and explain the reasons for the delay.

 

When reviewing your request, we will comply with it if one of the applicable legal grounds is met, for example, when your data is no longer needed for the original purpose, when you withdraw consent (if applicable), or when you object to processing and there is no overriding legitimate interest to continue.

 

If we are required to retain certain data (for example, to comply with legal obligations or resolve disputes), we will inform you accordingly and explain our reasoning.

 

If you have logged in or connected your account through a Meta product (such as Facebook or Instagram), you may also manage, disconnect, or delete certain data via Meta’s Accounts Center.

 

 

With whom do we share your personal data?

 

In addition to the specific situations discussed elsewhere in this policy, we may share personal data in the following situations: 

• Affiliates. We may share personal data with our corporate affiliates.
• Other disclosures with your consent. We may ask if you would like us to share your personal data with other unaffiliated third parties who are not described elsewhere in this Privacy Policy.
• Other disclosures without your consent. We may disclose personal data in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your personal data in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request.
• Service providers. We share your personal data with service providers. Among other things service providers help us to administer our websites, send email communications, conduct surveys, provide technical support, detect fraud, process payments, and assist in the fulfillment of orders. Our service providers will be given access to your personal data as is reasonably necessary to provide the website and related Services. Our service providers are contractually obligated to use your personal data only at our direction and in accordance with our Privacy Policy; to handle your personal data in confidence; and to not disclose your personal data to unauthorized third parties.

 

 

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your personal data with third-parties without your consent.

 

 

International Data Transfers

 

Your personal data may be processed and stored in jurisdictions outside the European Economic Area (EEA), where data protection laws may differ. In such cases, we ensure adequate protection of your data by implementing one or more of the following safeguards:

• Standard Contractual Clauses (SCCs) as approved by the European Commission.
• Adequacy decisions recognizing certain countries as having sufficient data protection standards.
• Other legally recognized transfer mechanisms in compliance with applicable data protection laws.

 

Examples of service providers that may process data outside the EEA include providers of cloud infrastructure, cybersecurity, and payment services. 

 

Transfers Due to Business Changes

 

In the event of a merger, acquisition, sale of assets, corporate restructuring, or similar transaction, your personal data may be transferred to the relevant third party as part of the business transfer. Where required by law, we will notify you and obtain your consent before such a transfer occurs.

 

 

Automated decisions

 

We neither use automated decision-making nor your personal data to automatically assess aspects of your personality (automated profiling).

 

 

Complaint

 

Pursuant to Art.77 GDPR, you have the right to file a complaint with a supervisory authority of the EU Member State where you permanently resign, work or where there was an alleged violation of your information privacy.

 

 

How do we protect your information?

 

We implement a variety of technical, organizational and legal security measures to maintain the safety of your personal data when you interact with our Services. 

 

These measures are designed to protect your data from unauthorized access, loss, misuse, alteration, or misuse of your personal data.

 

Some of the key security practices we follow include:

 

Access controls: Only authorized personnel have access to personal data, and it is processed strictly on a need-to-know basis for event management and operational purposes.

 

Secure data storage and transmission: We use encryption, secure communication channels, and controlled access to protect personal data during storage and transfer.

 

Technical safeguards: We apply firewalls, data minimization, and other security protocols to protect against unauthorized access and cyber threats.

 

Compliance with industry standards: Our security practices comply with GDPR and other applicable data protection laws to ensure the highest level of data security.

 

Risk management and security audits: We periodically review our security practices to identify potential risks and enhance protections.

 

While we take reasonable steps to protect your data, no system is entirely immune to security risks.

 

 

Contact information

 

 

If you have any questions or concerns about your privacy, contact us at:

Email: vrshambazov@gmail.com